Although flat panel TVs are quite reliable and do very well in shipping, there is always a chance of running into a problem.
Here is how Satellite & Sound handles these rare situations.
Shipping Damage
When your TV or monitor arrives, you have 24 hours (excluding Saturdays, Sundays, or holidays) to report any shipping damage. It's important to open all cartons to make sure the screen is not cracked and that no other type of damage occurred during shipping. Should there be physical damage to an item due to shipping, we will replace that item for no charge as long as it's reported within 24 hours of delivery. If an accessory is the only part damaged, obviously only the accessory will be replaced. You do NOT need to actually hook up the set within 24 hours to make sure it works. You are only inspecting for physical damage.
Defective Equipment
The most likely time to have a defective product is when you initially take it out of the box.
Whether the product is repaired or replaced is up to the manufacturer's discretion. If the problem is minor (i.e. simply having a bad ciruit board), then the manufacturer is more likely to replace only the part causing a problem rather than replace an entire TV that is otherwise perfect.
Most TV warranties are on-site service performed by an authorized service company in your local area. Please ask us if you are unsure whether a particular product has on-site service. Satellite & Sound, Inc. will provide assistance to customers who need warranty service, but we do not provide any warranty in addition to the manufacturer's warranty.
Satisfaction Guarantee
Virtually all of our customers are delighted with the TVs they buy from us. We strive to help you find the product that best suits your needs. If for some reason you are not satisfied with the product you purchase, it can be returned but is subject to a 20% restocking charge. All accessories, owner's manuals, and packing material must be returned in perfect condition inside the original box in order to receive credit for a return. Customer pays all shipping charges. All returns must be pre-approved by Satellite & Sound, Inc.
If you have any questions or concerns, please call us for more information.
